Terms & conditions

Terms & conditions


1/ OBJECT

 

These booking terms and conditions automatically apply to all the offers presented by the SAIL ON company, particularly on its website www.sailoncatamaran.com.

 

All the bookings imply the Customer’s unconditional adherence to these terms and conditions.

 

The Customer hereby agrees that SAIL ON has given the complete information regarding the main aspects of the boat and the expected sailing experience.

 

 

2/ Booking validation

 

2.1. Payment

Your booking is subject to availability at the time of booking and when payment is confirmed, your booking is valid.

SAIL ON receives payments by bank transfers, to guarantee secure payments and to keep your personal and banking information private during your booking. 

 

Your account will be debited and money will be transferred to the SAIL ON company. 

 

Please note that the information used by SAIL ON serve only the booking purpose. The banking information is only used for booking and billing. We do not sell Clients files or private information. We may keep your personal information to establish our own database in order to improve our service. You can of course choose to remove your information from our database at anytime with an email. 

 

 

2.2. Cancellation terms

 

Cancellation by SAIL ON

In instances where, following damage caused by the previous lease or any impediment beyond his or her control, SAIL ON may choose not to transfer possession of the boat on the agreed date. The company will have the possibility either to present the Customer with a boat of equal or greater size and with the same number of berths, or return the money paid by the Customer without the latter being able to claim damages. This refund will be proportional to the number of days corresponding to the loss of use.

 

If appropriate, in the case of Customer refusal to comply with SAIL ON rental terms and conditions, the company can terminate the contract at the fault of the Customer, the Customer not being able to claim any damages. 

 

 

Cancellation by the Customer

The period that has been entered into this agreement may only be changed with the consent of SAIL ON and within his capabilities.

Failure to meet payment deadlines, non-compliance with commitments made under the general conditions of rent or breach of contract for any reason whatsoever by the Customer will result in contract termination, the deposits and the balance will remain with SAIL ON.

 

Once the boat is provided in accordance with the contract, the rental amount will be forfeited, even if the Customer has not used the boat during the rental period, whatever the reason.

 

 

Cancellation terms

Cancellation more than 60 days prior to departure: 

Refund of your payment but not the application fees: 70€ per application.

 

Cancellation less than 60 days prior to departure: 

No refund.

No refund in case of flight delay, mechanical problems, bad weather, sickness, accident, strikes, war, criminal acts, terrorist attacks, natural disaster, quarantine, changes in government policy concerning visas, and hence out of SAIL ON’s responsibility.

 

 

 

3/USE OF BOAT

 

The Customer will be able to come onboard after the total payment of the booking. SAIL ON and the Customer go together through the inventory and check the global condition of the boat. The Customer has to point out and write down, before leaving with the boat, every visible defect. If he doesn’t, it will be considered that SAIL ON will have delivered the boat as described initially. 

The boat will then be available for the Customer who will have stated a good sailing condition, required instruments, documents and sailing materials and the boat’s safety instructions.

The signature of transfer implies that the Customer recognizes the boat is in good condition and clean, with the exception of hidden defects.

 

SAIL ON’s advice regarding sailing areas and weather is given for information only and will not engage SAIL ON’s responsibility.    

 

 

 

Responsibilities:

 

He or she commits to using the boat with due diligence and respect. The Customer will pay any damage to the boat or equipment when he returns.

 

The Customer agrees not to board more than the number of people allowed.

Pets are not allowed on board the rented boat.

 

In case of loss or serious damage (dismast, leak, fire, etc.) the Customer shall urgently notify SAIL ON and the insurance broker and ask for instructions. Pending these instructions, the Customer will be required to establish a report from a damage appraiser in order to obtain reimbursement from the insurance company of the amount assigned. If the Lessee does not accomplish this step, he or she could be required to pay all expenses incurred by the damage.

 

Deprivation of use resulting from damage that occurs during the rental period of said lease will not be refunded, even partially, regardless of the cause of the damage, unless the damage is in no way attributable to the Customer. In this case, a penalty of an amount equivalent to 48 hours of rental will still apply.

 

Illegal products are strictly forbidden.

 

 

4/BOAT RESTORATION

 

 

The Client must return the boat and its equipment in good, clean, working condition.

If damage to or loss of the boat or any accessory in the inventory is established, the Client shall pay for its perfect repair or replacement. 

Sail On may claim the Client responsible for payment of all expenses incurred if the boat was intentionally damaged or neglected, unless the expenses are covered by the insurance.

SAIL ON  is not responsible for the loss or damage caused to the objects belonging to the Customer in any manner whatsoever.

 

 

5/ INSURANCE

 

All the tourists traveling to Thailand are covered by insurance, mandatory for all professionals in Tourism.  

 

SAIL ON has also subscribed to an international insurance
 

 

En cours de traitement

 

 

Special Needs

It is up to passengers requiring assistance or having special needs (including cases of respiratory failure, disability or reduced mobility) to notify Sail On by email of such needs upon reservation, in any case, within two working days of departure, so that the necessary measures for meeting these special needs be implemented in accordance with proper organisation, allocation and onboard services.

In the absence of said information, Sail On will legitimately assume that the passenger has no special needs.

SAIL ON will have the right to ask the Clients to wear their life-jacket. It will be mandatory for children under 12, who will remain under their parents responsibility.

 

Disputes

The parties expressly agree to attempt to amicably resolve any dispute that may cause conflict between them. In the case of failure to reach an amicable agreement, the parties agree to submit any dispute to the competent courts of the country in which the sailing took place.